Custom orders are non-refundable.
Although we offer many varied products, we realize that bullets can be personal and highly sentimental. Because of this, we try to work with our customers as much as possible to create custom jewelry with your needs in mind. Below is an overview of the process of having your special bullets made into even more special jewelry:
Before you send your bullets to us, we will need to verify that the caliber bullets you have are compatible with the product(s) you would like to have us make. *Please keep in mind that not all bullets are compatible with all products.* Please contact us below and provide the caliber of the bullet(s) you have and the exact product name(s) you would like them made into. We will then send you a confirmation by email letting you know if your bullets and the product of your choice are compatible.
Once you receive confirmation that we can create the product you'd like with the caliber bullets you have, please send your casing(s) to:
- Shipping Address
- Email Address
- Phone Number
- The exact product name you'd like us to make for you including any special options (ex. crystal & bullet color)
When we receive your bullet(s), we will contact you to let you know.
Next, before we begin processing your order, we will send an invoice to your email address. It will include a link that will take you directly to the purchasing screen. Please review the order carefully before you purchase it. If the order includes engraving, please proofread the material to be engraved. Once you have purchased the order, we will begin creating your masterpiece!
*Custom orders and/or orders that include engraving are not eligible for return, exchange, or refund - all custom purchases are final.*
Order Processing Time:
-Approximately 2-5 days starting once payment and your bullets are received.
-Products that include using a customer's bullet and engraving may require more time than using a customer's bullet or engraving by themselves.
Special Shipping Instructions:
-Be sure to package your bullets in a secure package (ex. padded envelope or box) so that your special bullets aren't lost during shipping. Unfortunately, customers have had this happen before.
-We suggest that you use a shipping method that offers tracking when shipping your products to us.
Please let us know if you have any questions!!!