Shipping & Policies for Retail Customers

SHIPPING

Most orders ship in 3-5 business days

USPS First Class: $3.95 per Domestic Order (All 50 States & US Territories)

USPS Priority: $8.25

USPS Priority Express: $26.95

Shipping Policies

Bullet Designs Inc (BDI) is not responsible for merchandise once it leaves our facility. Our responsibility is fulfilled once we turn products over to our shipping carrier. Shipping is prepaid. All claims concerning missing and/or damaged merchandise must be made directly to the carrier. Shipping insurance is not provided automatically but is available upon request (please note that there will be an added shipping cost for insurance). Tracking numbers are provided via email; please check spam or junk folders.

International Shipping

We're currently not offering International Shipping. Please contact us for more information.

Return Policies

Orders that don't include a personalized item are eligible for refund or exchange only if returned in original packaging, undamaged and unaltered with 7 days of receipt. Refunds or exchanges are available solely at the discretion of Bullet Designs Inc. Refunds will be credited to the same card used during purchase. If returning a gift, proof of original purchase from Bullet Designs Inc must be provided. If proof is not provided, Bullet Designs Inc is under no obligation to offer a refund or an exchange. Bullet Designs Inc is not responsible for return shipping costs. Original shipping costs are nonrefundable. Custom orders (custom engraved items) are not eligible for return or exchange. If a request is made to alter (customize) an item in any way (such as size, color, etc..), it then becomes a custom item and is not eligible for exchange or refund.

**Ring Exchange: A 25% restocking fee is charged for exchanging rings for a different size. We strongly recommend that you have your finger sized before ordering a ring with a specific size in order to avoid extra shipping fees and restocking charges.

A Return Authorization Number is required for return or exchange (please contact us via email to receive an RA Number). Your item must be received within 7 days after receiving an RA Number to be eligible for a refund or an exchange.

Warranty

All Bullet Designs Inc merchandise is guaranteed for 30 days from date of sale to be free from materials or workmanship defect. This warranty does not cover normal wear and tear such as normal wearing of silver or gold plating, chain breaks, scratches, dulling, fading or obvious abuse. Product alteration in any way voids warranty. Upon complete inspection, Bullet Designs Inc will determine if repair, replacement, credit or refund is due. No other implied or expressed warranties, including the fitness of the products for a particular purpose, will be honored.

Repairs

If your product breaks outside of our warranty period, we will repair it. Please contact us for a Return Authorization Number before sending products back to us. After contacting us, you can send the damaged product to Bullet Designs Inc with proof of purchase. We will repair the product and send it back to you as quickly as possible. Bullet Designs Inc is not responsible for return shipping costs.

Engraving Policies

Bullet Designs Inc recently began offering engraved products. We are excited about opening up this new side of our business!

We are not responsible for any mistakes or misspellings made by our customers.
Personalized laser engraved items are not accepted for return.
While we accept most engraving requests, we cannot honor every one. Some may contain trademarks or other terms that we do not have the right to reproduce. Others may contain material that we consider inappropriate or simply do not want to place on our products. At times this obliges us to decline engraving requests that may otherwise seem unobjectionable. If your engraving request is deemed unacceptable, your order will be canceled and you will be notified via email. Though a rarity, we reserve the right to refuse any custom order request for any reason at any given time.
Bullet Designs Inc reserves the right to cancel any engraving requests after they have been submitted.
Prices are subject to change without notice
Engraving orders cancelled or changed during production are invoiced for all expenses incurred.
Every effort will be made to meet desired color (dark or light mark). However, due to variations in materials and coating, color results can fluctuate.

Engraving Processing Time:

Our engraving processing time may vary depending on the quantity and product you choose to have engraved. Please add an additional 1-2 business days to our normal processing time to have your items engraved.

Applicable Law

BDI is located within the State of Louisiana and all BDI products are manufactured in Louisiana. By ordering from the BDI Website, both you and BDI agree that the statutes and laws of the State of Louisiana, without regard to conflicts of law principles thereof, will apply to all matters arising from your purchase. You and BDI also agree and hereby submit to the exclusive personal jurisdiction and venue of the Third Judicial District Court of the State of Louisiana, Lincoln Parish, Louisiana with respect to such matters.